CHRISTIAN FAITH, HOODOO HEART (eBOOK)

 

Return and Refund Policy

Thank you for your purchase! We strive to provide you with the best products and services possible. However, if you are not completely satisfied with your order, we’re here to help. Please read our return and refund policy below:

1. Returns: - Eligibility: You may return physical products (such as books) within 5 days of receiving your order, provided that they are in their original condition and packaging. - Non-returnable Items: Digital products (eBooks, online courses, etc.) and personalized services (consultation sessions) are non-returnable and non-refundable.

2. Refunds: - Process: To request a refund for eligible items, please contact us at faithandhoodoo@gmail.com with your order number and a brief explanation of the reason for the return.

- Refund Timeline: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

3. Exchanges: - If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a replacement at no additional cost to you.

4. Shipping Costs: - Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Contact Us: - If you have any questions or concerns regarding our return and refund policy, please contact us at [your email address or contact form link]. We are here to assist you! Thank you for choosing us and for your understanding of our policies. Your satisfaction is our priority!

 

Shipping Policy Thank you for choosing to shop with us! We aim to provide you with a smooth and efficient shipping experience. Please review our shipping policy below:

1. Processing Time: - All orders are processed within 3-5 business days. Orders are not shipped on weekends or holidays. If we experience high demand or unexpected delays, this processing time may extend. We will keep you informed if there is a significant delay in shipping your order.

2. Shipping Methods: - We offer several shipping options to meet your needs, including standard and expedited shipping. The available options will be presented at checkout, along with estimated delivery times and costs.

3. Shipping Rates: - Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location. You can view shipping costs at checkout before completing your purchase.

4. Domestic Shipping: - We currently ship within the United States. Delivery times typically range from [insert estimated delivery time, e.g., 3-7 business days] depending on your location and the shipping method chosen.

5. International Shipping: - We do offer international shipping to select countries. Please note that international shipping costs and delivery times may vary significantly. Customs duties and taxes may apply upon arrival in your country, and these are the responsibility of the customer.

6. Tracking Your Order: - Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

7. Lost or Damaged Items: - If your item is lost or arrives damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

8. Customer Support: - If you have any questions or concerns about your order or our shipping policy, please reach out to our customer support team at faithandhoodoo@gmail.com.

We are here to help! Thank you for your understanding and support. We appreciate your business and look forward to delivering your order!